Spotlight on Quest Caroline Springs
In the heart of Melbourne’s rapidly growing western corridor sits Quest Caroline Springs, a 4.5-star serviced apartment hotel offering more than just premium accommodation — it’s a proud cornerstone of the local community.
Located just 20km from the Melbourne CBD and 18km from Tullamarine Airport, Quest Caroline Springs has become a trusted base for business travellers, extended stays, and visiting families alike. But behind the sleek, modern Studios, 1 and 2 Bedroom Apartments, and boutique Spa Apartments lies a story of deep-rooted community commitment.
Owner Natalie Bui, a long-time Caroline Springs resident, brings more than just hospitality expertise to her business - she brings a heartfelt connection to the people and the place.
Having witnessed firsthand the evolution of the area - from a quiet suburb to a bustling hub filled with growing families and emerging businesses - Natalie has tailored Quest Caroline Springs to meet the changing needs of her community.
Natalie champions local employment, ensuring that guests are welcomed by staff who not only live in the area but know it intimately.
“It’s about more than accommodation,” she says.
“It’s about showcasing the best of the City of Melton and creating a welcoming experience that feels like home.”
That community-first mindset is shared by Carol Ward, Director of Sales for both Quest Caroline Springs and Quest Werribee.
Carol rejoined the Quest network in early 2023 and was warmly welcomed back by Natalie. Their dynamic partnership is driven by trust, mutual respect and a shared passion for innovation.
“We’re always bouncing ideas off each other about how to do better—not just for the business, but for our guests and our community,” says Carol.
She’s particularly inspired by the growth of the local corporate sector, noting the influx of large multinational companies that are bringing jobs and confidence to the region.
“It’s exciting to see local talent being recognised and employed by these businesses. It reinforces the strength and potential of our community,” she adds.
In late 2024, Quest Caroline Springs underwent a full soft refurbishment, breathing new life into its 81 apartments and conference rooms.
But rather than discarding the old furniture, the team donated it to the local St Vincent De Paul Society, ensuring that families in need could benefit.
“We didn’t just want a new look, we wanted our upgrade to reflect our values,” says Natalie.
“That meant giving back in a way that mattered.”
With newly-styled rooms, upgraded conference facilities and state-of-the-art technology, the hotel is positioned for long-term success.
Natalie, Carol and the entire Quest Caroline Springs team extend an invitation to locals and visitors alike: come see the changes, feel the warmth, and experience hospitality rooted in community spirit.
And if you’re lucky, Carol might even share her famous sausage roll recipe - just ask!
Location: Quest Caroline Springs, 234 Caroline Springs Blvd, Caroline Springs
Website: www.questapartments.com.au
Phone: 03 8361 3888
LinkedIn: quest-caroline-springs
Instagram: @questcarolinesprings