Online tutorials
Shopfront Improvement Tips & Tricks
Join retail specialist, Ching Ching Lee as she share ‘tools’ and ‘tips’ of the trade to create engaging displays, stand-out shopfronts, sensory retail experiences and digital visual merchandising.
Mind Your Business! Anti-Bullying with VCCI
As an employer you need to be proactive by managing and mitigating workplace risks; that includes preventing and responding appropriately to complaints of bullying.
In this pre-recorded this webinar you will hear from an expert Workplace Relations Consultant from the Victorian Chamber of Commerce and Industry.
Quick Wins - What You Need To Be Doing Right Now to Ignite Your Tourism Business
In this course, Despina Karatzias from Institute of Excellence shares easy and different low and zero cost ideas you can implement now to help keep your dream and your business stay alive as restrictions lift and business prepares to resume.
To access this course head to Institute of Excellence and use code VMBN for free access.
Customer Centricity: Why Customer Service Is Not Enough
Why your business needs to make the shift from being product and service-centric to a real and meaningful customer-centric business.
To access this course head to Institute of Excellence and use code VMBN for free access.
Instagram Marketing for Tourism
Instagram is changing tourism marketing and there is no question if you’re in the tourism and visitor industry you need to be on Instagram. Whether you are a beginner or advanced user, there will be something in Instagram for Tourism Online Course to help you ignite excellence in your marketing efforts.
To access this course head to Institute of Excellence and use code VMBN for free access.
Online Reputation Management & Responding to Reviews
Online Reputation Management is one of the key areas that businesses can take charge of quickly and easily. With 90% of consumers reading online reviews before they make a purchase, you need to ensure that you are monitoring, reviewing and responding to your reviews so that your customers can have faith in your product and services.
Join Despina in this tutorial on how to take action straight away! A blog is also available.
Storytelling in the Age of AI
Not winning new business? Can’t convey what your technology really does? You’re not alone. Most start-ups struggle to pitch their idea. The result? Great ideas get lost, simply because the pitch was too tech-driven, or too hard to understand.
Join Bernadette Schwerdt, an expert at helping start-ups create compelling stories that showcase their ‘secret sauce’, and discover the 6-step process for how you can convert your tech into a compelling business story that wins new business.
Legal Essentials
In this Webinar Series, Tania White from Cross the T explains why it’s important to consider your business structure and be aware of the most common regulations. Tania also explains the difference between employees vs contractors and why businesses should protect their confidential information and intellectual property.
Customer Acquisition: How I Increased My Lead Conversion from 5% to 75%
Local business owner and City of Melton Business Excellence Award Winner, Michael Kirby shares the practical tools and processes his business uses to get more customers. Using these methods his business has built an impressive strike rate of converting three out of every four leads into new business. Tutorial notes.
Mind Your Business - Venture Melton Jam Session
Find out how to kick start your business if reopening, ramping up, or changing to cope during and post COVID-19. Download this exclusive bonus free copy of the SBMS branding statement workbook and Tutorial notes.
Let’s Talk Tactics
Put your new found insights into action and learn how to use a prioritisation tool to ensure that you put your most impactful and urgent actions into play first.
Know Thy Customer
In this session we'll talk about the benefits of researching your clients through journey mapping. A simple process which can be conducted at home in 4 steps...
Boost Your Online Presence
Staying present and in front of your customers online is a research intensive, ever changing, time-sensitive activity.
Go to the section of the Tutorial you want to focus on:
”Set Up My Website” (2:30)
”Set Up My Google” (30:12)
”Set Up My Facebook” (42:15)
Finding a New Business Model
Too often great ideas are not pursued because they seem, Lead by Thomas Anbeek.
Fast Socials
Using Social Media quickly, differently and with confidence. Lead by Jordan Gian.
Idea To Action
Meet the Funnel - a tool that helps you break down a challenge, find a risk level you are comfortable with and take action! Lead By Jordan Gian
How To Adapt With Gus Balbontin
Forced Adaptation and how to lead through it, lead by Gus Balbontin.
Empathy but lets make it digital
Active listing, challenging assumptions and adventurous openings are amazing tools t build empathy - but what happens when we are forced online? Lead By Hannah Gee