Dispute Resolution

Dispute resolution is a way of resolving disputes without going to court. It is a good first step in trying to reach an agreement about the issues that have led to the dispute.

Business disputes are conflicts arising from commercial agreements between businesses. Some examples are:

  • a disagreement about a contract

  • a supplier not paying on time

  • a supplier providing faulty goods or services

  • a website design not meeting the requirements of the business

  • repairs and maintenance, for example, a landlord not fixing a leaking roof.

The Victorian Small Business Commission (VSBC) offers a range of dispute resolution services including:

  1. Free preliminary help 

  2. Free pre-mediation assistance:

  3. Low-cost mediation

The VSBC provides information to people in small business on their rights and responsibilities under relevant legislation to help them avoid or resolve disputes. Learn more about the process, including tips on how to resolve disputes at the VSBC Website.

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